GOCare FAQs
1) What is GOCare?
GOCare is a mobile account alert platform proactively delivering account information (statements, balance, due date, payment confirmation, appointment reminders, and more). Information can be initiated by either Antietam Broadband or the customer with the use of “KEYWORDS”. More information can be found at our website at https://www.antietambroadband.com/support/go-care
2) Will I constantly be
getting messages from ANTIETAM?
No. Antietam Broadband
will send customers 3 - 5 messages per month: (1) statement is available; (2)
balance amount & date due; (3) a payment confirmation (when payment is
posted); and if necessary (4) your payment is due (and/or past due). Messages may
also be sent on irregular events (outage notifications or appointment
confirmations) if applicable. Messages will be sent between 8:00 a.m. and 10:00 p.m. No text messages will be sent after 10:00 p.m. However, customers
may initiate any of these inquiries at any time by using the keywords.
3) Will you sell my information to others?
No. Antietam Broadband protects its customers and their account
information and will never sell or share it for any reason. You will only get text messages from Antietam
through the GOCare service.
3) How much will GOCare
cost me?
Antietam Broadband does
not charge for GOCare. Customers’ mobile
service provider may charge the mobile user to send/receive text messages
depending on the terms of their mobile account.
4) Do I have to use
GOCare?
Antietam Broadband
customers agree to accept text messages per the Company’s Account Terms and
Conditions. Customers can opt-out at any time by texting STOP to 90622.
5) How do I Opt-In
(after I opted-out)?
You can text Antietam to 90622 and follow the prompts or call ANTIETAM and a CSR can authenticate
who you are and send an invitation to your mobile phone to Opt-In. If you
receive an invitation from the CSR, you will simply reply ACCEPT to that invitation
to Opt-In.
6) Does Capitalization matter when
I am texting to the Company?
No. GOCare recognizes upper and lower-case
letters as the same.
7) What if I get a new
mobile number?
Customers must be
opted-in to the GOCare system again if they get a new mobile phone number – not
if they get a new phone with the same number.
Please ensure you update your Antietam Broadband account with your new
mobile contact number (and delete the old mobile number).
8) How do I Opt-Out of
or stop receiving the GOCare message alerts?
To Opt-Out, simply text STOP to 90622 and follow the
prompts.
9) Which wireless carriers support the GOCare text message service?
Virtually all domestic wireless carriers support the GOCare service
offering.